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Sunday, October 22, 2017    
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Quick Links
Here you will find answers to frequently ask questions. If you can not find your answer here, please contact us.
 
How can I view prices online?
How do I submit an online order?
How do I update my email address?
How do I change my account information?
My account says that it needs to be updated. What does that mean?
I am not able to log into the website. What am I doing wrong?
How can I check the status of my order?
How can I view past online invoices?
 
Q: How can I view prices online?
  A: You must be logged in to be able to view prices online. If you do not have an account, you can create one here. A valid tax id license is required.
 
Q: How do I submit an online order?
  A: After you have added all of the items you want into your shopping cart. Click the "Check out" button on the bottom of the page displaying the items you have selected. The "Check out" button will only appear once you have reached the minimum order amount. After clicking the check out button, you will be transferred to your order corral. The order corral is where your pending orders from Village Gifts, Village Originals and Tribal Village are gathered for submission. Verify that the information on the order form is correct and press the "Submit Pending Orders" button. Once your orders are submitted you can view the progress on your "My Orders" page.
 
Q: How do I update my email address?
  A: You can update your account profile in the "My Village - Account manager" page. You must be logged in to view this page.
 
Q: How do I change my account information?
  A: You can update your account profile in the "My Village - Account manager" page. You must be logged in to view this page.
 
Q: My account says that it needs to be updated. What does that mean?
  A: When we perform a database upgrade, you may need to confirm that you account information is correct. If your account needs to be updated, when you log in to the website you will be forwarded to the update account page. If accounts are not updated within 30 days, they will be deleted.
 
Q: I am not able to log into the website. What am I doing wrong?
  More than likely, you browser is not set to accept cookies. This site requires a cookie to be sent to your browser to track your order information or you may be entering in the wrong account information.
Click here to have you account information sent to you.
  • Please change your preferences so that your Internet browser will accept cookies.
(often under the Tools menu).
  Firefox: Select Tools>Options and under the privacy tab, select "Allow sites to set cookies."
  Internet Explorer: Select Tools> Internet Options and under the privacy tab, click the advanced button. In the advanced dialog make sure that "Accept" is selected under "First-party Cookies" and "Always allow session cookies" is checked.
  If you are having trouble, check the "Help" menu of your browser to learn how to change your cookie preferences.
 
Q: How can I check the status of my order?
 

On the "My Orders" page in the "My Village - account manager" you can view the current status of your order.
•Pending - the order has not yet been received.
•Received - The order is being pulled in the warehouse.
•Complete - Your order has shipped!
When your order ships, you will be emailed a PDF copy of your invoice and a tracking number.

 
Q: How can I view past online invoices?
  You can view and search past invoices on the "My Orders" page in the "My Village - account manager." You can only search and view orders placed online.